PC Medic technician report
LENOVO LOQ 15IRH8 82XV
Generated 2026-10-13 08:43
PC Medic AI 1.21.1
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Service details
| Customer | John Smith | Ticket number | 899233 |
| Technician | Kevin Craig | Service date | 2026-10-13 |
At a glance
| Security | Worth knowing | Antivirus, firewall, UAC, Secure Boot and updates are in order. Worth knowing: Drive encryption, Accounts, Windows support. |
| Storage | Good | Micron MTFDKCD512QFM-1BD1AABLA (SSD): Healthy. C: 58.9 GB free of 474.7 GB. |
| Battery | Good | Measured capacity 95% of original (56,800 of 60,000 mWh), 26 charge cycles. |
| Stability | Worth knowing | Last 30 days: 0 blue screens, 1 unexpected restart or power loss. |
| Windows Update | Worth knowing | 170 installed, 4 failed (not counting Store apps in use) in 30 days. |
| Windows logs | Needs attention | Warning signs: Processor slowdowns ×17; Low memory ×3; Wi-Fi drops ×3; Program crashes ×1. |
| Network | Worth knowing | 16 TCP ports listen on a network interface. Firewall on for all network types. Network type: Public. Listening is not the same as exposed; see the appendix. |
Recommended next steps
- Memory running out: Windows ran low on memory 3 times this month. When memory runs out, Windows pauses to move data to the much slower drive, which feels like a freeze. Close programs you aren’t using, especially browser tabs.
- Heat or power limits: The processor was slowed down 17 times this month (5 this week), usually because it got too hot or hit a power limit. That causes stutters and short freezes. Keep the vents clear, use it on a hard surface, and check that the fan isn’t clogged with dust.
- Windows Update error 0x8024200B (3×): If it’s a driver, install that driver from the PC or device maker’s website instead; Windows stops offering it once you have the same or newer version.
Computer
| Type | Laptop |
| Manufacturer | LENOVO |
| Model | LOQ 15IRH8 82XV |
| Windows | Microsoft Windows 11 Home (build 26300) |
| Processor | 13th Gen Intel(R) Core(TM) i5-13420H · 8 cores / 12 threads |
| Memory | 15.7 GB total · 8.0 GB 5600 MT/s (M425R1GB4BB0-CWMOL); 8.0 GB 5600 MT/s (M425R1GB4BB0-CWMOL) |
| Memory slots reported | 2 |
| Graphics | AnyViewerIddDriver Device, Intel(R) UHD Graphics, DisplayLink USB Device, NVIDIA GeForce RTX 2050, DisplayLink USB Device |
| Storage | Micron MTFDKCD512QFM-1BD1AABLA (512 GB) |
| Battery part number | L22D4PA0 |
| BIOS | LZCN45WW |
Health Check findings
No Health Check has been run on this computer yet.
Troubleshooting history
| 2026-10-13 · Started | My computer is running slow |
Technician notes
Click to type notes before printing (work performed, parts ordered, follow-up).
Read-only diagnostics: PC Medic did not change any settings, files or drivers. Findings and event IDs are leads, not proof of cause; measured values are as reported by Windows at the time of this report. Serial numbers, user names, IP and MAC addresses are not included. The customer name and ticket number are only in this report; PC Medic does not save or send them.